Continuous Trust & Orchestration
Advanced Analytics Portal
Verifications, demographics, fraud insights, user behaviour and platform performance in one portal, plus an AI analytics agent you can ask in plain language. Built for compliance, risk, product and operations teams.
Built for Enterprise Integration
IDWise|AnalyticsTenant 1 ▾Sandbox M
VerificationsDemographicsFraud insightsUser behaviourPlatform performanceAI Agent Analytics
Last 30 days · vs prior 30All flows+ Add filter
Total verifications
2,430+8.2%
Completion rate
85.3%+1.8%
Pass rate
73.5%+2.1%
Refer rate
17.3%+1.4%
Auto-reject rate
9.2%+0.6%
System decision Click a slice to drill in ›
Passed 73.5%Refer 17.3%Reject 9.2%
Manual review outcomes Click an outcome ›12 pending
17.3% of journeys flagged for review
420 reviewed · Median 47m · p90 2h 18m · 92.4% within 4h SLA
Approved58.4% (245)
Rejected21.7% (91)
Resubmission Requested19.9% (84)
Completion rate · % reached a final decision · daily 7-85.3% +1.4 pts
30 Mar6 Apr13 Apr20 Apr28 Apr
Pass rate · % auto-completed (no refer / no73.5% −0.2 pts
30 Mar6 Apr13 Apr20 Apr28 Apr
Top refer reasons 507 total · click to drill in
Document quality142 28%
Selfie liveness100 20%
Same person (face match)72 14%
Mandatory info missing60 12%
Expired document42 8.3%
Applicant details mismatch33 6.5%
Document manipulation21 4.2%
AML / PEP / Sanctions match15 3%
Time to final decision⚠ 0.4% over 7 days
< 1 min1428 58.8%
1 – 5 min462 19%
5 – 30 min268 11%
30m – 2h124 5.1%
2h – 1d86 3.5%
1 – 7 days51 2.1%
> 7 days11 0.4%
Median: 45s · 95% within 2h 19m · Includes manual review delays
6
Dashboards: Verifications · Demographics · Fraud · Behaviour · Platform · AI Agent
Drill-down
Click any metric to open the matching journey list
Exportable
Reports for compliance and board review
Verifications Dashboard
Every verification outcome, explained.
The Verifications dashboard shows volume, completion and pass rates, system and manual review outcomes, refer reasons, time to decision and per-flow funnels, filterable by flow and date range, with click-to-drill-in on every metric.
IDWise|AnalyticsTenant 1 ▾Sandbox M
VerificationsDemographicsFraud insightsUser behaviourPlatform performanceAI Agent Analytics
Last 30 days · vs prior 30All flows+ Add filter
Total verifications
2,430+8.2%
Completion rate
85.3%+1.8%
Pass rate
73.5%+2.1%
Refer rate
17.3%+1.4%
Auto-reject rate
9.2%+0.6%
System decision Click a slice to drill in ›
Passed 73.5%Refer 17.3%Reject 9.2%
Manual review outcomes Click an outcome ›12 pending
17.3% of journeys flagged for review
420 reviewed · Median 47m · p90 2h 18m · 92.4% within 4h SLA
Approved58.4% (245)
Rejected21.7% (91)
Resubmission Requested19.9% (84)
Completion rate · % reached a final decision · daily 7-85.3% +1.4 pts
30 Mar6 Apr13 Apr20 Apr28 Apr
Pass rate · % auto-completed (no refer / no73.5% −0.2 pts
30 Mar6 Apr13 Apr20 Apr28 Apr
Top refer reasons 507 total · click to drill in
Document quality142 28%
Selfie liveness100 20%
Same person (face match)72 14%
Mandatory info missing60 12%
Expired document42 8.3%
Applicant details mismatch33 6.5%
Document manipulation21 4.2%
AML / PEP / Sanctions match15 3%
Time to final decision⚠ 0.4% over 7 days
< 1 min1428 58.8%
1 – 5 min462 19%
5 – 30 min268 11%
30m – 2h124 5.1%
2h – 1d86 3.5%
1 – 7 days51 2.1%
> 7 days11 0.4%
Median: 45s · 95% within 2h 19m · Includes manual review delays
1
Headline metrics at a glance
Total verifications, completion rate, pass rate, refer rate and auto-reject rate for the selected period, each with change versus the prior period.
2
System decision and manual review outcomes
Passed, refer and reject share as a donut, alongside manual review outcomes, approved, rejected, resubmission requested, with median review time and SLA attainment.
3
Refer reasons and time to decision
Ranked refer reasons, document quality, selfie liveness, face match, missing mandatory info, expired documents, and a time-to-final-decision distribution from under a minute to over seven days.
4
Verification funnels by flow
Step-by-step funnel for every flow, started, document, proof of address, selfie, decision, with drop-off at each stage and completion rate per flow.
Fraud insights
See where fraud risk concentrates.
The Fraud insights dashboard brings every risk signal into one view, by rule, by device, by AML category and by document check, filterable by flow and period, with drill-down to the underlying journeys.
Fraud insights
IDWise|AnalyticsTenant 1 ▾Sandbox M
VerificationsDemographicsFraud insightsUser behaviourPlatform performanceAI Agent Analytics
Last 30 days · vs prior 30All flows
Referred journeys
412+18%
Auto-rejected
224+12%
High-risk devices
87+24%
Behavioural hits
106+11%
Duplicate hits
31+9%
Banned individuals
14+2%
Top fraud signals fired Click a signal ›By rule · last 30 days
Selfie liveness142 34%
Document validation98 24%
Device intelligence76 18%
Same subject (face)54 13%
Behavioural checks28 7%
Duplicate applicant14 3%
Device intelligence signals
VPN detected316 13%
Rooted / Jailbroken170 7%
Emulator98 4%
App tampering73 3%
GPS spoofing49 2%
AML / sanctions · 590 hits
Sanctions matches187
PEP matches142
Adverse media168
Web risk intelligence93
Signals by rule
Referred and auto-rejected journeys, high-risk devices, behavioural, duplicate and ban-list hits, and the top fraud signals fired by rule, with a fail-rate trend per signal.
Device and AML breakdown
Device intelligence signals: VPN, rooted/jailbroken, emulator, app tampering, GPS spoofing, alongside the AML/sanctions split across sanctions, PEP, adverse media and web risk intelligence.
Document authenticity checks
Every authenticity check fired, photocopy, screen recapture, photo substitution, MRZ validity, field cross-match and more, grouped by image integrity, data integrity and quality.
AI Agent Analytics
Ask your verification data a question.
The IDWise analytics agent answers questions about your journeys in plain language, it queries the data, builds the chart, and explains what changed and where. No dashboard hunting, no SQL.
IDWise|AnalyticsTenant 1 ▾Sandbox M
VerificationsDemographicsFraud insightsUser behaviourPlatform performanceAI Agent Analytics
Why did pass rate drop last week?
Pass rate fell 2.4 pts to 78.2%. The drop is concentrated in selfie liveness failures on Android, up 41% week over week. Other steps are flat.
Selfie liveness fail rate · Android vs iOS last 14 days
Android · 14.6% → 20.6%iOS · 6.1% flat
Most affected flow: UAE Crypto KYC. Suggested next step: review Android camera permission changes shipped on 21 Apr.
Try asking
Which country has the worst selfie liveness failures?Show me drop-off by step for UAE usersCompare fraud signals this month vs lastWhat's driving the increase in manual reviews?
Ask about your verification data…
1
Ask in plain language
"Why did pass rate drop last week?": "Which country has the worst selfie liveness failures?": "Compare fraud signals this month vs last."
2
The agent queries and charts
It runs the analysis across your journeys, builds the relevant chart, and returns the numbers behind it.
3
It explains what changed
Not just the metric, but the driver, which step, which flow, which device or market, and a suggested next step.
4
Scoped to your tenant
Answers are drawn only from your tenant's data, with the same access controls and audit as the rest of the Analytics portal.
Use Cases
Who uses the Analytics Portal
Compliance teams use the Analytics Portal to monitor AML screening hit rates, track PEP and sanctions flags over time, review document authenticity failure rates, and generate date-range reports for regulatory review and internal audit.
Risk teams track fraud signal trends across Device Intelligence, Duplicate Detection and Behavioural Detection, identifying spikes in specific signals, comparing across markets, and calibrating risk thresholds based on observed patterns.
Product teams use journey outcome data to understand verification performance across flows, document types and markets, informing journey design decisions, fallback configurations, and product-line segmentation.
Operations teams monitor real-time queue depth, daily journey volumes, and Case Management workload, enabling capacity planning and SLA tracking across the verification operation.
Explore the IDWise Trust Platform
Talk to an IDWise Specialist
Discuss your markets, regulatory requirements, risk controls and integration architecture with our team, and see how the Advanced Analytics Portal fits your operating model.