Last Updated On 21-Feb-2023
Effective Date 21-Feb-2023
71-75 Shelton St,
We will collect and process the following personal information about you:
We will use the information that we collect about you for the following purposes:
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at . We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer at IDWise Ltd, Unit 6 Queens Yard, White Post Lane, London, England, E9 5EN email: . We will address your concerns in accordance with applicable law.
Your privacy is important to us. It is IDWise’s policy to respect your privacy regarding any information we may collect from you across our mobile app, and other web sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us our Data Protection Officer with the contact details mentioned in this policy.
IDWise services are used to help businesses to improve customer onboarding experience and to allow genuine users to do business smoothly, while detecting and preventing bad actors.
IDWise uses AI (Artificial Intelligence) algorithms to achieve this by looking at various aspects of the image and comparing it to genuine documents, as well as using face recognition and matching to compare the portrait photo on the document image (or from the NFC chip on an ePassport) to the selfie captured during the onboarding journey, we also leverage industry leading partners to enhance the experience and give better accuracy.
As part of the onboarding journey, we store the following information:
The information is also passed to our trusted partners in the US for the purpose of enhancing the results of document recognition. We store the information for the following purposes:
We understand the sensitivity of the personal information we handle, and very much appreciate how crucial it is to keep this data safe, we store the data on IDWise servers with security at the heart of what we do, leveraging cloud technologies on AWS (Amazon Web Services), where we rely on encryption while transferring data and at rest. We also restrict access to this sensitive information for certain well vatted and trained individuals.
We retain the information captured only as long as it is required for the legal purposes described above, in accordance with customers retention policies and while the document is used for training, testing, and improving the technology, after the document is not needed for the mentioned purposes, we will take steps to destroy the documents in question.
Enterprise customers should include links to this policy when interacting with the end user and collect consent from the end user to the mentioned purposes in this policy and to understand these terms and how their data is used and allow them to enquire about it and exercise applicable privacy/data protection rights.
Main IDWise servers are based on AWS cloud in Ireland region, however, to comply with data protection regulations / on-soil processing / data sovereignty in some countries, we have deployments in these countries (for example Saudi).